Ross Phelps

Experience / Service Design


Humanist, leader, big thinker and headline bedroom DJ.

I design experiences and services that give meaning to real people in their everyday lives though the medium of digital.

I’ve been privileged to strategise globally as a consultant for some fantastic, forward thinking clients who want to digitally transform their businesses. I build and coach teams who perform across the design spectrum and span multiple industries. I am also able to work with design strategy, although nothing beats being hands on in Sketch or facilitating a workshop with post-its.

My better half calls me a ‘goon’, I think that means nerd? Personally, I prefer the term EXPERT. I’ve been busy building websites since I was 12 years old and have drawn for longer than I can remember. I’ve also been described as a bit of a character and can adapt to fit in with a corporate culture, some of the best of my work has been done in that environment.

Either way, I back myself. So do my clients and their customers who use products I design. I can help you, I can help your business and I can certainly help your customers. Let’s talk, please send me your details and I’ll get back to you as soon as possible.