Learn how I conducted service discovery and global delivery frameworks for BP SuperFleet, integrating customer research, business needs, and best practices.
Explore how the UK's largest retailers transformed their digital landscape through innovative product design, collaboration, and engaging storytelling.
Learn how I redifiend the Kitchen buying experience for one of the UK's leading retailers
I mentored Harry through his studies to earning a First-Class Honours degree at Manchester Met University. Now a highly respected product design contractor, his case study highlights how the right guidance can accelerate a design career.
Explore how I modernised British Gas's Pay-As-You-Go service, reducing costs, enhancing customer satisfaction, and saving £20m/year through strategic service design.
Learn how I delivered service design excellence for NEOM, shaping access through permits and passes while defining a long-term, collaborative service strategy.